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Real Business Cases

Real GBP Results

Examples of real Google Business Profile support cases, verification requests, reinstatement reviews, review visibility concerns, and profile-related support processes.

Real GBP Client Examples

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Verification SupportVerification Support

Google Business Profile Verification - Before, During, and After

A roofing contractor needed assistance completing an additional verification step required by Google before profile edits could go live.

Customer Type:: Service Area Business (roofing contractor)
Focus:: Profile Verification

Case

Profile required further verification before edits could be made visible to customers. Owner needed support navigating the Google Business Profile verification workflow.

What We Reviewed

The verification notice and the specific step Google was requesting
Current profile status and pending edits awaiting publication
Owner's access level and permissions on the profile

Actions Taken

Reviewed the verification notice and identified the required next step
Contacted Google Business Profile Support and submitted the case for review
Tracked the case ID and monitored communications through to completion

Supporting Screenshots

Before

Additional verification required

During

Support request submitted

After

Profile access restored

What this shows: Screenshot showing the profile state before, during, and after the verification process was completed.Tip: click any screenshot to open the full-size version.

Outcome

Verification process completed
Profile became fully manageable with access to edits, reviews, photos, and posts

LSA SupportLSA + GBP Verification Support

LSA & Google Business Profile Verification Support

A service business required assistance reviewing Local Services Ads verification progress and Google Business Profile connection status during setup.

Customer Type:: SERVICE AREA BUSINESS
Focus:: LSA & Google Business Profile Verification

Case

Client needed support reviewing their Local Services Ads verification progress and confirming the connection status of their Google Business Profile during setup.

What We Reviewed

Google Business Profile connection status
Verification progress and requirements
Account setup information
Business profile ownership status

Actions Taken

Reviewed verification progress
Reviewed Google Business Profile connection status
Assisted with setup-related guidance
Helped identify areas requiring additional attention

Supporting Screenshot

What this shows: This screenshot shows portions of the Local Services Ads verification and Google Business Profile connection process reviewed during setup.Tip: click the screenshot to open the full-size version.

Outcome

Verification process moved forward
Profile connection status reviewed
Setup concerns identified and addressed

Review SupportReview Visibility Support

Google Review Visibility Support

A business experienced missing review visibility concerns and required assistance reviewing the support process.

Customer Type:: Service Area Business (Garage Door Company)
Focus:: Review Visibility Support

Case

Client raised concerns about missing review visibility on the profile and needed assistance reviewing the support process with Google.

What We Reviewed

Review visibility concerns
Google support communication
Profile review status
Reported review information

Actions Taken

Reviewed reported review concerns
Assisted with support-related communication
Reviewed available profile information
Helped navigate the support process

Supporting Screenshot

What this shows: This screenshot shows communication related to a review visibility support request and the review support process.Tip: click the screenshot to open the full-size version.

Outcome

Review visibility concerns were addressed through the support process
Google provided follow-up communication regarding eligible reviews
Support process moved forward

Appeal SupportAppeal & Reinstatement Support

Google Business Profile Appeal Support

A business required assistance navigating the Google Business Profile appeal and reinstatement review process.

Customer Type:: SERVICE AREA BUSINESS (Security Company)
Focus:: Appeal & Reinstatement Support

Case

Client needed support working through the Google Business Profile appeal process and reviewing the follow-up communication from Google during the reinstatement review.

What We Reviewed

Appeal-related communication
Profile status information
Reinstatement review process
Supporting account details

Actions Taken

Reviewed reinstatement-related information
Assisted with support communication
Reviewed account and profile details
Helped navigate the appeal process

Google confirmation screen showing the appeal email was sent and evidence submitted — What this shows: These screenshots show portions of the appeal submission and reinstatement review communication process.Tip: click any screenshot to open the full-size version.

Outcome

Appeal review process moved forward
Google provided follow-up communication regarding the appeal
Profile status review progressed through the support process

Suspension RecoverySuspensions

Suspension Reinstatement

A Washington hardscaping contractor had a suspended profile plus two duplicate profiles tied to another location that needed to be consolidated.

Customer Type:: Service-Area Business (Hardscaping Contractor)
Customer Location:: Washington
Project Start:: 4/24/2026
Suspension Lifted:: 5/14/2026

Case

Two related concerns on the same account: a suspended Google Business Profile, and two duplicate profiles tied to another location that needed to be properly consolidated into a single unified profile.

What We Reviewed

All profiles tied to the account and how they were related
Suspension notice and the state of each duplicate listing
Business information and documentation needed to support both appeals

Actions Taken

Obtained manager-level access to the client's Google Business Profiles
Confirmed business types and business information across profiles
Gathered relevant business documentation in preparation for appeal
Submitted appeals to Google for both the suspension and the duplicate issue
Communicated with Google support as needed throughout the process

Supporting Screenshots

Profile Reinstated

Reinstatement confirmation from Google

What this shows: Reinstatement confirmation from GoogleTip: click any screenshot to open the full-size version.

Outcome

Suspension lifted and the profile returned to live status on Google

Duplicate Profile SupportDuplicate Profiles

Duplicate Google Business Profile Consolidation

Resolved duplicate Google Business Profiles for a service area business in Washington. Multiple profiles existed for the same business, requiring consolidation into a single profile to ensure business information was properly displayed and managed through one listing.

Customer Type:: Service Area Business (Hardscaping Contractor)
Customer Location:: Washington
Project Start:: 4/24/2026
Profiles Merged:: 5/11/2026

Case

Resolved duplicate Google Business Profiles for a service area business in Washington. Multiple profiles existed for the same business, requiring consolidation into a single profile to ensure business information was properly displayed and managed through one listing.

What We Reviewed

All Google Business Profiles associated with the business
Ownership and business information
Duplicate listings requiring consolidation

Actions Taken

Reviewed all Google Business Profiles associated with the business
Verified ownership and business information
Identified duplicate listings requiring consolidation
Submitted consolidation request to Google
Coordinated with Google throughout the review process
Verified successful profile merge

Supporting Screenshots

Duplicates Merged

Duplicate consolidation confirmed by Google support

What this shows: Duplicate consolidation confirmed by Google supportTip: click any screenshot to open the full-size version.

Outcome

Duplicate profiles merged
Single profile maintained
Business information consolidated
Duplicate listing issue resolved

Suspension RecoverySuspensions

Google Business Profile Suspension with Ownership Conflict Resolved

A Montessori school in Texas had a suspended Google Business Profile with an ownership conflict at the same address, requiring appeal and conflict resolution support.

Customer Type:: Montessori School
Customer Location:: Texas

Case

Client's Google Business Profile was suspended and stuck in verification. There was an ownership conflict with another business at the same address. Reviews and posting were disabled. Prior attempts with Google Support had not resolved the issue.

What We Reviewed

The suspension status and account-level details
The ownership conflict with a conflicting business listing at the same address
Profile access and verification status

Actions Taken

Submitted appeal for the suspended Business Profile
Contacted Google Business Profile Support
Reviewed the ownership conflict
Attempted merge and removal of the conflicting listing (not approved)
Marked the conflicting listing as permanently closed

Supporting Screenshot

What this shows: Reinstatement confirmation showing the suspended profile was successfully restored after resolving the ownership conflict.Tip: click the screenshot to open the full-size version.

Outcome

Business Profile reinstated and live and accessible
Conflicting listing marked permanently closed

Examples shown represent individual cases and experiences. Google independently controls profile verification, reinstatement decisions, review visibility, rankings, and platform actions. Outcomes and timelines may vary.

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